Privacy Policy

Effective Date: 1 January 2026

Salt & Soul (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, booking engine, and mobile applications (collectively, “Services”). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Details: Name, email address, phone number, date of birth, nationality, address.

1.2 Booking Information: Stay dates, property preferences, restaurant reservations, experiences, transport rentals, and payment details.

1.3 Account Information: Login credentials, app settings, saved preferences, and communication preferences.

1.4 Payment Information: Credit/debit card details, billing addresses, and transaction history, collected securely via third-party payment providers.

1.5 Device and Usage Data: IP address, device type, operating system, browser type, pages visited, booking history, app usage, and cookies.

1.6 Location Data: Only if you allow the app to access your device location, used to enhance your experience and provide location-based services.

2. How We Use Your Information

We use your information to:

Provide and manage bookings for stays, restaurants, experiences, and transport.
Process payments securely and prevent fraudulent transactions.
Communicate with you regarding your bookings, promotions, or updates.
Personalise your experience, including app preferences and recommendations.
Improve our Services, website functionality, and app performance.
Comply with legal and regulatory requirements.

3. Legal Basis for Processing

Where applicable, we process personal information based on:

Consent: You provide explicit consent for marketing communications or data collection.
Contractual Necessity: To fulfil booking requests or service agreements.
Legitimate Interests: To improve our Services, prevent fraud, or ensure safety.
Legal Obligations: To comply with local laws or government requirements.

4. How We Share Your Information

We may share your information with:

Service Providers: Payment processors, booking platforms, email and notification services, and IT providers.
Travel and Experience Partners: Hotels, restaurants, transport providers, and tour operators for the purposes of fulfilling bookings.
Legal Authorities: Where required by law, court order, or to prevent illegal activities.
Business Transfers: If Salt & Soul is involved in a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Cookies and Tracking

Our website and app use cookies, web beacons, and similar technologies to:

Enable essential website functions.
Analyse user behaviour and improve Services.
Personalise content and advertising.

You may manage cookie preferences via your browser settings. Blocking cookies may limit certain functionalities of the Services.

6. Data Retention

We retain personal information only as long as necessary for:

Providing our Services.
Complying with legal obligations.
Resolving disputes or enforcing agreements.

After this period, data is securely deleted or anonymised.

7. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or update your personal information.
Request deletion of your personal information.
Withdraw consent for data processing where applicable.
Object to or restrict processing of your personal information.
Receive a copy of your data in a portable format.

To exercise these rights, contact us at hello@saltandsoul.io. We may require verification of your identity before processing requests.

9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

10. Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to third-party websites, and we encourage you to review their privacy policies before providing personal information.

11. International Transfers

Salt & Soul may transfer personal information to countries outside your residence for processing, storage, or delivery of Services. We ensure that such transfers comply with applicable data protection laws and provide adequate safeguards.

12. Marketing Communications

With your consent, we may send promotional emails or notifications about special offers, updates, or experiences. You can opt-out at any time via app settings, unsubscribe links, or by contacting hello@saltandsoul.io.

13. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on our website and app with the effective date revised. Continued use of the Services after changes constitutes acceptance of the revised policy.

14. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, please contact:

Salt & Soul Ltd
Impasse Pointe d'Azur, Grand Baie, Mauritius
Email: hello@saltandsoul.io